Publications - Conditions of Sale

Consumer Protection (Distance Selling) Regulations 2000

'Distance Selling' means all sales of goods and the provision of services, other than face to face, including transactions using the Internet, by mail order, telephone, fax and advertising in magazines, newspapers and periodicals.

A customer has the right to cancel an order for goods within 7 working days receipt of the goods. This 7 day 'cooling off period' excludes Saturdays, Sundays, and Bank Holidays. Notification of intention to cancel should be received by the Guild within the cooling off period, in writing. 'Writing' includes letter, fax and e-mail sent to the Guild's Sales Manager or Guild Secretary. A telephone call will not be acceptable. On receipt of notice within the cooling off period, the Guild will refund the sale price of goods if, but only if, they are returned in a resaleable condition. The goods are to be cared for by the customer at the customer's risk.

The cost of returning the goods must be paid for by the customer and will not be paid for by the Guild. Payment of a refund will be made by the Guild within 30 days of receipt of the returned goods in a resaleable condition. A charge of £1 per order for postage and other costs incurred by the Guild will be deducted from the refund. Refunds will be made by cheque. No refunds will be made in respect of CD-ROMs or disks where the customer has broken the seal or wrapper. If the Guild has been asked to supply a service for a fee, then once the request and the fee for the service have been received by the Guild, it will start to process the request and no 'cooling off period' shall apply, with the consequence that no refund of fee shall be made even if the customer wishes to stop the research. The laws of England and Wales shall apply to this contract.

Faulty Goods

The above statement applies only to the cancellation of an order. In the event that goods supplied are faulty, a refund or replacement will be made upon the return of the faulty goods. Notification of faulty goods should be made to the Guild's Sales Manager or Guild Secretary within 28 days of receipt of the faulty goods.

Sales Manager: Howard Benbrook, 7 Amber Hill, Camberley, Surrey, GU15 1EB, U.K. Click here to send an email enquiry.

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